FREQUENTLY ASKED QUESTIONS
If you know what equipment you’re looking for, you can request a quote via our website or on WhatsApp. When you submit your quote request, you’ll provide your contact information, rental dates and any requests for services like delivery or setup.
We will review your request and send your quote via email or WhatsApp. For simple orders for customer pickup where the requested equipment is available for your requested dates, you’ll receive a quote very quickly during business hours. If requested equipment is not available, we’ll contact you to discuss alternatives. We might also need to contact you to request further details in order to price out any requested services.
Once you receive your quote via email or WhatsApp, it will include a link to approve your quote and you will be prompted to sign rental documents. When we receive your completed rental contract and payment, we will confirm your rental order in our system and you will be emailed a paid confirmation.
Please note, the quote request you submit online is not a confirmed order. Your order is not confirmed until you sign the rental documents after receiving and approving your quote via email or WhatsApp.
For last minute bookings, or if you need immediate assistance, you can contact us during business hours. We’re here to help!
Of course! We’re happy to discuss your needs. We can provide recommendations and create a quote for you based on a conversation over phone, email or WhatsApp to make sure you’re booking the right audio equipment and requesting any services required.
You will need a valid credit card and photo ID. If you are a new customer. Some rentals may also require a security deposit on your credit card. However, if a deposit is required, you will be notified at the time of booking that a deposit is required based on the replacement cost of the equipment reserved. We’ll inform you in advance before authorizing any funds on your card beyond the agreed rental cost. Any funds held for deposit will be released within 24 hours after equipment is returned. You will be notified promptly if there are any issues with damaged or missing items on return that may result in any additional charges.
We do offer delivery and pickup services. Pricing varies based on the size of your order, the delivery timing and location, and other delivery details. Quote requests submitted via our website will include an option to specify if you’re interested in services including delivery, setup or on-site technical services, and will prompt you to provide some details so we can include those itemized costs on your quote.
Our team of technicians can provide services for any rental equipment we’re providing, including setup, operating equipment during your event and breakdown afterwards. Check out our services page to read more about our service offerings. Pricing varies based on your specific needs, and any quote requests submitted via our website will include an option to specify if you’d like a quote for technical services.
Yes, we sell audio equipments also. You can visit our Audio Equipment online Shop. Audiodxb.com.
